Refund & Cancellation Policy

Last updated: 11 September 2026

Interview AI Helper sells digital credits (for example, hours of live assistance and/or a number of questions) for customers in India, and a 30-day unlimited-access pass billed in US dollars for customers outside India. Both are one-time purchases - neither is a recurring subscription: there is no stored card and nothing bills you again automatically. This policy explains when a refund may apply to each.

In short: unused credits, or an unused USD access pass, can be refunded within 7 days of purchase. Once used, that portion is non-refundable. Genuine technical failures on our side are always put right or refunded.

1. Cancellation

Every purchase - one-time credit packs and the 30-day USD access pass alike - is a single payment with no recurring charge. There is nothing to cancel: you simply choose whether to buy again once your credits or access period run out.

2. Refund eligibility

Within 7 days & unused: if you bought a plan by mistake or changed your mind and have not used any of it, contact us within 7 days for a full refund.
Partly used (credit packs): if some credits have been used, only the unused balance may be considered for a pro-rata refund, at our discretion.
USD access pass, already used: once you've started using a 30-day access pass, it follows the same 7-day/unused rule above - after 7 days, or once you've used the access, it's non-refundable for the remainder of that period.
Technical issues: if the Service failed due to a fault on our side and we could not resolve it, we will refund the affected amount.

3. Non-refundable

Credits or a USD access pass that have already been used, and purchases older than 7 days that have been used, are non-refundable. Refunds are not given for a poor interview result, since the Service is an aid and does not guarantee any outcome.

4. How to request a refund

Email support@interviewaihelper.com from your registered email/mobile with your order details and reason. We aim to respond within 3 business days. Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank or payment provider.

5. Contact

KDADS Solutions Private Limited (GSTIN 27AALCK1221F1ZU), Plot No. 135/B, Santoshi Nagar, Nagpur (Urban), Pipla, Nagpur, Maharashtra 440034, India.
support@interviewaihelper.com · +91 87935 52726 · Contact page

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